| Web
Callback Service Provider |
toll free: 1 -866-892-5333 |
What Does Click-4-Help Do?
-> Click-4-Help designs, builds, and hosts custom click-to-talk and
web-callback solutions
-> Click-4-Help offers lowest monthly and per minutes rates in the business (compare)
-> Click-4-Help integrates web callback technology seamlessly into your web
site
-> Click-4-Help uses only high quality Phone-to-Phone connections. (Not VoIP)
-> Click-4-Help works with all telephones, no special software or equipment
needed.
Click-4-Help (Web
Callback) Buttons: - Live Demo
Web customer types in their callback phone number & clicks the "Call
Me Now" button,
their phone rings, plays your custom message, and then connects them directly
to you!
Web
Callback Process:
- See Diagram
STEP 1.
Customer requests a callback using your Click-4-Help Web Callback Button or Form
STEP
2.
We call your customer within seconds and play your intro message
STEP
3.
We transfer customer directly to your location and log call details
|
Special
Offer on Click-4-Help Buttons!
$19.95 Setup *
$9.95 Monthly * $.10 Per Minute *
* limited time only |
Continue Reading for More Details >>
Industry
Price Comparison Chart
WHAT IS A WEB
CALLBACK?
Web Callback Buttons initiate high quality Phone-to-Phone conversations
between the website customers and and website owners. Web Callback is when a
button or web form launches a phone-to-phone call that instantly connects
a web customer to live agent by telephone. For added flexibility our web
callback service integrates with auto-attendants, voicemail, call
recording, and payment processing services.
IS WEB CALLBACK SERVICE EASY
TO SETUP?
Web Callback
Buttons are very easy to install into your websites, banner ads, or emails.
Web visitors or email recipients simply click on the click-4-help button, link,
or graphic and then type in their callback number....within 30 seconds their
phone rings, plays intro message and routes them to where ever you want, such as
a live person or an automated attendant.
WHAT DOES SERVICE INCLUDE?
Each button contains its own ring-to location,
availability scheduling, voicemail box, and email notification.
Each button comes with its own set of HTML code and self-programmable voicemail boxes,
that include the features of our business
voicemail service with
email, web login, real-time call detail reports, caller id, call tracking,
form input tracking, IP and phone blocking and more. Cut-n-paste the Web Callback Button
Source Code in an unlimited number
of places or web pages for no extra charge.
WHY USE WEB CALLBACK BUTTONS?
Using a Click-4-Help Button will enhance sales acquisitions from your
website with easy call tracking and analysis. It can help you to turn your
web visitors into actual customers.
It helps to separate
you
from the competition when you call them back immediately (Wow Factor). Helps to drive sales traffic from your
website to your phone lines. Plus all of the following features and
benefits listed further below.
-
Sample Buttons and Forms are Shown Below
- You can customize your click-4-help buttons and forms however you like
More Helpful
Documents
- Sample Buttons
- Sample
Java Pop-Up Window Code
- Voicemail
User Guide
- Voicemail
Frequently Asked Questions
WEB CALLBACK - BENEFITS:
- Increases your Customer's
Satisfaction
- Increases your Website's
Responsiveness
- Increases your Visitor's
Interaction
- Turns website viewers into
actual phone callers
- Easy to Use, Just Click and
Submit Callback Number
- Helps You Easily Provide Live
Online Help
- Uses Only High Quality Phone to
Phone Based Calls
- Allows for Pay Per Call
Advertising and Tracking
- Schedule Callbacks as needed
- Use as Wake-up and Appointment
Reminder Service
- Unlimited Call Volumes,
Transfers, Voicemails, etc.
- Code or Link inserts into buttons,
banner ads, and even emails
- Code or Link is easy to use and
requires very little tweaking
- Private Labeling and Branding
is Available
- Loaded with Call Management
Options
- Enhanced Security Features
- Powerful Add-on and Upgrades
- Call Activity Reporting via
web login
- Multi-line service means no busy
signals,
- Allows for unlimited calls, transfers, voicemails, and email.
- Talk Button and Web Callback Form Hosting with
Statistical Analysis is available
- Integration with Web, Phone,
Email, Fax, IVR, Voicemail,
- and much more, check out all
the features and upgrades below!
WEB CALLBACK - FEATURES:
(loaded with features galore!)
EASY
SETUP:
No
Hardware, Software, Equipment for you to worry about or maintain. This is a 100%
Hosted Solution.
INTEGRATING
OUR SERVICE:
Click-4-Help! Integrates into any HTML
Format. Use on Web Pages, E-mail
Footers, and Banner Ads. We give
you a working .html file to simply link to with one simple link.
Use a web page provided by us or simply cut n paste the code on to your
own we provide your
UNLIMITED BUTTON PLACEMENT:
You may cut-n-paste the same HTML or Button Code in an unlimited number of
places or web pages. Each button contains its own ring-to location, availability
scheduling, voicemail box, and email notification.
NO
DEPOSIT, NO MONTHLY MINIMUM, MONTH-TO-MONTH CONTRACTS:
Pay As You Go, No deposit is required, No
monthly minimum is required, No Long Term Contracts
DEDICATED
TOLL FREE 800 NUMBER:
Helps
separate calls for easy call tracking and analysis and comes with real-time call
detail reporting
INSTANT
NOTIFICATIONS:
Instant email notification allows you to
see caller details before you even pick up the phone.
You can see the URL the customer clicked on as well as all of their
submitted information. This is a
nice convenience factor for those of you who do not want to make the customer go
over or repeat all their submitted information again.
There is also phone and pager based notification options for those of you
always on the go.
ADDED
SECURITY FEATURES:
- Network Restricted Access
- IP Address Blocking via Database Lookup
- Call Blocking via Database Lookup
- Call Filtering via Database Lookup
- Carrier Pay Phone Blocking
UNLIMITED
CALL VOLUME AND NO BUSY SIGNALS
As
a general rule we maintain an excess of capacity to handle customer growth and
call spikes, once peak reaches 80% of capacity we automatically order more phone
trunks. Our system design allows
for unlimited scalability and unlimited call capacity.
PROGRAMMABLE
FEATURES:
- Intro Message, Screened Transfer Box
Name, Voicemail Greeting
- Remotely Toggle Schedules and Active Greetings
- Turn call transfer feature on or off
- Show/Skip Web Form Results
- Web Push URL
- Email Notification Address
REPORTING
OPTIONS:
- Real-time Call Details Reports via the
Web
- Real-time data feeds via Web URL Requests
- View Time, Date, Caller ID, Ring-to Number, Origination City, Origination State, and Call Duration
- Call logs can be exported in HTML, Excel, CSV formats with a single click OR
URL Request
WEB CALLBACK - CALL MANAGEMENT FEATURES:
CALL
DISTRIBUTION OPTIONS:
- Automated
Call Distribution
- Geographical Call Routing
- Scheduled Call Routing
- Round Robin Distribution
- Waterfall (Top Down) Distribution
CALL
TRANSFER OPTIONS:
-
Blind Transfers
- Wait for Ring Call Transfer
- Wait for Answer Call Transfer
- Screened Call Transfer (Whisper) - Plays Box Name, Agent Presses 1 to accept
call
DURING
CALL TRANSFER OPTIONS:
- Play Music
- Play Simulated Rings
- Play Custom Message
HOLD
QUEUE OPTIONS:
-
Simulated Hold Queue
- Music on Hold
SCHEDULED
DELIVERY OF CALLS TO CUSTOMER:
- Scheduling handles future callback
requests.
- You can enter Ring-to
Number, Month, Day, Year, Time of Day, AM/PM, and Time Zone
- Click
Here to View a Sample Scheduled Callback Form
SCHEDULED
DELIVERY OF CALLS TO AGENT:
Preset Automated Office Hours with Day,
Night, and Weekend Schedules and Greetings
BUSY
SIGNAL DETECTION WITH AUTO REDIAL FEATURE:
If initial call to the customer reaches busy signal or if
a call is dropped, then we will automatically attempt to reconnect to the
customer up to 5 times with a 15 minute delay of interval between each attempt.
MORE WEB CALLBACK FEATURES:
AUTOMATIC
WEB PUSH – URL REFRESH:
You can set your web callback form to auto refresh to web page of your
choice, so when you answer the phone you know your customer is already looking
at your website.
CUSTOM
INTRO MESSAGE:
Customizing the Intro message that is played to the customer when they
answer web callback allows you to private label or brand your service in your
own company name.
CLOSEST
LOCATION CALL ROUTING (GEO-BASED):
We
will design and host your very own customized call routing database, based on
skills or geographical intelligence. Use
Caller ID Capture in Real-time to seamlessly route callers to their region or
final destination.
VIRTUAL
CALLING CALL CARD:
Your
transfer voicemail box doubles as a virtual calling card
PRIVATE
LABELING AND BRANDING:
Customize Web Callback Forms, Web Callback Pop-up Buttons to match your own
look and feel or use our provided code.
POWERFUL UPGRADES:
(more upgrades than anyone else!)
-> Virtual
Office/Auto-Attendant
-> Automated Call Distribution
-> Geo-Based Call Routing
-> Find Me Follow Me
-> Automated Data Collection
-> Real-time Credit Card Processing
-> Check Processing w/ Real-time Funds Availability Lookup
-> Inbound Virtual Call Recording
-> Outbound Virtual Call Recording
-> Customer Satisfaction Survey, Marketing Survey,
-> Outbound Dialer
-> Real-time Data
Feeds
->
SOAP, XML, and Web Services Integration
-> Custom Database Integration
